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Company News
24.07.08 The single largest provider of supplemental employee benefits in the U.S. called AFLAC has joined forces with Unotel...
16.08.08 Professionals in bidding industry and data management awarded Unotel the contract to facilitate its expansion in Asia region...
15.10.08 Due to its rapid growth Unotel Inc. has decided to move to a larger building to house its massive operations...
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Our State-of-the-Art Technology
PARAGON is a server based new generation call center platform is the ideal solution for high call traffic applications like telemarketing, collections, lead generations, customers help desk & technical help desk, across industries like-banking & finance, telecommunications, software, retails B2C & retail B2B segment. PARAGON is architected with the key objective of lowering the total cost of ownership. It offers all desired features of a state of the art call center including Predictive Dialer, Voice Logger, Screen Pop-up Capabilities, Campaign Management Features, Enhanced Management & Supervisory Control, Interactive Voice Response & Management Features, Reporting Features & Automatic Call Distributor on single platform thereby minimizing third party integration issues & dramatically reducing the cost of ownership.
STATE-OF-THE-ART TECHNOLOGY
PARAGON leverages on industry standard hardware and software platforms from industry leaders like Intel, Microsoft & Dialogic, providing state-of-the-art solutions at dramatically reduced cost of ownership.
PREDICTIVE DIALER
PARAGON dialer enhanced agent productivity, reduces fatigue and wasted time by automating the dialing process. PARAGON dialer can also work in preview mode allowing the agent to see customer details before the calls are made. This ensures that the particular agent is updated with customer history and is prompt in his/her response. PARAGON dialer further enhances agent productivity with “Hot Transfer” option that allows the agent to come out of the conference call between the customer and verifier and accept fresh telemarketing calls.
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CAMPAIGN MANAGEMENT SYSTEM | ENHANCED REPORTS | INTERACTIVE VOICE RESPONSE
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Services
We train, manage, and develop our people in-line with our clients’ businesses and opportunities, and create and maintain a system-based and motivationally driven workforce.►read more
• Bringing excellence to
call center service...
• Instituting quality,
integrity and service...
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